aserva
AI support for commerce teams that proves one safe workflow before you automate more.
aserva connects knowledge, products, and order context so your team can answer repeated questions, review risky actions, and launch automation with control.
Workflow to prove first
Safe setup stages
Trial window
Blind risky actions
Works with your stack
start with one workflow
risky actions need approval
answers show grounding
trial window to test fit
Stop answering in circles.
Start proving safe automation.
aserva starts with one painful workflow, shows the sources and risks, then lets your team decide what is safe to launch.
Previews store actions before execution
Refunds, exchanges, discounts, cancellations, and order edits are prepared with order context, policy match, risk notes, and approve/reject controls before anything changes in the store.
Keeps customer context visible
Order history, previous conversations, sentiment, and handoff notes stay close to the reply so your team does not ask the customer to repeat the same story.
Drafts every escalation with context
When a ticket needs a human, the agent opens it with the customer message, relevant policy, suggested reply, and the reason automation stayed gated.
Reviews customer evidence safely
When a customer shares a damaged-delivery photo, aserva can classify the issue, match it to policy, and prepare the next step for review.
Turns support patterns into decisions
Repeated questions, product complaints, and policy gaps become visible so the team knows what to fix before expanding automation.
Two types of support.
One outcome is obvious.
Legacy helpdesks cost more per ticket as you grow. aserva costs the same whether you handle 500 tickets or 50,000.
Deep Automation
Setup Time
What it actually does
Executes refunds, exchanges, and order actions via the Shopify and WooCommerce API. Autonomously.
Revenue impact
Flat monthly pricing. Zero per-ticket fees. Scales with you, not against you.
aservaPackage arrived damaged — need refund
Wrong size delivered, need exchange
Order hasn't shipped after 10 days
Charged twice for the same item
Emma R.
Package arrived damaged — need refund
AI Action Log
aservaPackage arrived damaged — need refund
Wrong size delivered, need exchange
Order hasn't shipped after 10 days
Charged twice for the same item
Emma R.
Package arrived damaged — need refund
AI Action Log
Train, test, launch, then analyze.
Prove one support workflow first. Expand only when answers, actions, and fallback are visible enough to trust.
Connect one support surface
Start with the widget, Shopify, WooCommerce, or your knowledge base. The goal is a working path, not a week of configuration.
Teach the first workflow
Load policies, FAQs, product data, and order context for the issue that costs your team the most time.
Test risky actions safely
Preview refunds, returns, discounts, and order changes with approval gates before any store mutation is allowed.
Launch with human fallback
Turn on the entry point once answers are grounded, action previews are clear, and support handoff is visible.
What you should verify first.
Before scaling automation, prove the pieces that protect trust: sources, action previews, and handoff behavior.
Approval-ready returns
Show the order, reason, amount, policy match, and approve/reject controls before any refund or exchange is allowed.
Grounded answer checks
See whether answers are backed by indexed knowledge, live commerce context, or a clear missing-source warning before launch.
Clean handoff path
When confidence drops or a customer asks for a person, the conversation keeps context and moves to the team without fake certainty.
Priced to test trust before you scale.
Start with assist mode, prove grounded answers and action previews, then upgrade when the workflow earns it.
Starter
For growing stores proving one AI support workflow with a small team.
7-day free trial · No card required
- 1,000 AI-assisted conversations/mo
- Web widget and email-ready handoff
- Knowledge base indexing
- Approval-gated Shopify action previews
Growth
For teams expanding safe automation across more channels and workflows.
7-day free trial · No card required
- 3,000 AI-assisted conversations/mo
- Advanced analytics and resolution reporting
- Slack escalation integration + API access
- Commerce context cards
Scale
For higher-volume operations that need deeper workflow support.
7-day free trial · No card required
- Unlimited AI-assisted conversations
- Dedicated launch support
- White-glove onboarding and custom workflows
- Priority support targets + unlimited seats
Cut through the noise.
Real answers to the questions operators ask before they realize they've already waited too long to switch.