01
Customer moment
Built for Shopify merchants that want AI support tied to the store data customers ask about.
Integration
Shopify commerce context
A Shopify-focused page for order context, product guidance, action previews, and store-controlled automation.
Integration process
Shopify commerce context source map
The page shows what the connected system owns and how aserva turns it into answer context, action previews, and auditability.
Source ownerSyncPreviewAudit
Shopify commerce context ownership board example
Illustrative flow
Shopify commerce context source map
Customer asks
Can the answer use the system with the live store data instead of guessing from public pages?
Source ownership flow
Source owner
Platform records
Sync
Products
Preview
Orders
Audit
Customer state
Selected step
Source owner
Can the answer use the system with the live store data instead of guessing from public pages?
Connect only the first needed source
Use Shopify products, customers, orders, fulfillment state, policies, and widget conversations.
Platform recordsProductsOrdersCustomer stateWebhook events
Interactive example shows what this source owns and how the action preview is controlled.
Shopify commerce context ownership board
01Records owned
02Sync trigger
03Action preview
04Audit trail
Connect the source that owns the customer truth before adding automation.
Illustrative response path
Connect only the first needed source
aserva maps the integration source to the customer moment, then separates read-only answers from approval-required actions.
Use Shopify products, customers, orders, fulfillment state, policies, and widget conversations.
Why this page matters
What your team can actually use.
02
Source plan
Use Shopify products, customers, orders, fulfillment state, policies, and widget conversations.
03
Control model
Refunds, exchanges, edits, and discounts remain under team approval until the merchant trusts the workflow.
04
Measure it
Measure source coverage, ticket reduction, action approvals, and assisted revenue.
Operating workflow
Source. Answer. Action.
Start with the customer question, check the right source, and put the next decision with its owner.
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