01
Customer moment
Built for operators who want AI to answer high-volume commerce questions without losing source control.
Product
AI Agent for commerce conversations
aserva's AI Agent handles shopper and support questions from product, policy, order, and conversation context.
Product process
AI Agent for commerce conversations in motion
The motion panel shows the operating loop; the board beside it changes by product, use case, or resource.
QuestionSourcesAnswerApproval
AI Agent for commerce conversations workflow board example
Illustrative flow
AI Agent for commerce conversations in motion
Customer asks
Can you answer this customer from the store context and show what happens next?
Ticket reasoning stack
Customer ticket
Can you answer this customer from the store context and show what happens next?
Policies
Orders
Conversation history
Selected step
Question
Can you answer this customer from the store context and show what happens next?
Answer, preview, or hand off
Answers can be automated when confidence is high; refunds, exchanges, discounts, and edits stay under team approval.
ProductsPoliciesOrdersConversation historyApproval rules
Interactive example follows the customer moment for this route.
AI Agent for commerce conversations workflow board
01Customer moment
02Needed sources
03Safe response
04Next owner
Use the board to see what changes on this route before scanning.
Illustrative response path
Answer, preview, or hand off
aserva reads products, policies, order or channel context, then gives the operator a controlled answer or action preview.
Answers can be automated when confidence is high; refunds, exchanges, discounts, and edits stay under team approval.
Why this page matters
What your team can actually use.
02
Source plan
Connect catalog, policy, order, and conversation data before the agent writes back.
03
Control model
Answers can be automated when confidence is high; refunds, exchanges, discounts, and edits stay under team approval.
04
Measure it
Track resolution rate, source coverage, handoff reasons, and assisted conversion signals.
Operating workflow
Source. Answer. Action.
Start with the customer question, check the right source, and put the next decision with its owner.
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