01
Customer moment
Built for merchants deciding which customer moment should be automated first.
Use cases
Which customer moment should AI handle first?
Explore product guidance, order questions, support handoffs, and guarded changes through the source each answer needs and the decision your team keeps.
Customer workflow
Choose the first moment worth automating
Start with a recurring customer question, then see which sources and controls would make the answer useful.
Customer questionStore sourceAnswerHandoff
First workflow example
Illustrative flow
Choose the first moment worth automating
Customer asks
Where is my order, and can I change the delivery address?
Question to controlled action
Customer question
Verified order
Store source
Shipment status
Answer
Edit eligibility
Handoff
Merchant review
Selected step
Customer question
Where is my order, and can I change the delivery address?
Answer the status; prepare the change
Keep the reply grounded in the order record and put the proposed address edit in front of the team.
Verified orderShipment statusEdit eligibilityMerchant review
Illustrative example follows the customer question, the source checks, and the reviewed next step.
First workflow
01Question
02Needed source
03Safe answer
04Next owner
Begin where the question is frequent, the source is available, and the outcome can be checked.
Illustrative response path
Answer the status; prepare the change
After verifying the shopper and connected order, aserva can report the recorded shipment status. An address change needs an eligibility check and merchant review before anything is sent.
Keep the reply grounded in the order record and put the proposed address edit in front of the team.
Why this page matters
What your team can actually use.
02
Source plan
Map use cases to the source data each one needs: product, order, customer, policy, or channel.
03
Control model
Rank use cases by risk so low-risk answers launch before risky store changes.
04
Measure it
Measure effort, risk, value, and proof quality for each use case.
Operating workflow
Source. Answer. Action.
Start with the customer question, check the right source, and put the next decision with its owner.
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