01
Customer moment
Built for teams that need agents and automation to work from the same context.
Product
Helpdesk with commerce context
One inbox for conversations, customer history, commerce context, AI suggestions, and action previews.
Product process
Helpdesk with commerce context in motion
The motion panel shows the operating loop; the board beside it changes by product, use case, or resource.
QuestionSourcesAnswerApproval
Helpdesk with commerce context workflow board example
Illustrative flow
Helpdesk with commerce context in motion
Customer asks
Can you answer this customer from the store context and show what happens next?
Ticket reasoning stack
Customer ticket
Can you answer this customer from the store context and show what happens next?
Policies
Orders
Conversation history
Selected step
Question
Can you answer this customer from the store context and show what happens next?
Answer, preview, or hand off
Agents approve, edit, assign, or escalate with the AI recommendation visible beside the conversation.
ProductsPoliciesOrdersConversation historyApproval rules
Interactive example follows the customer moment for this route.
Helpdesk with commerce context workflow board
01Customer moment
02Needed sources
03Safe response
04Next owner
Use the board to see what changes on this route before scanning.
Illustrative response path
Answer, preview, or hand off
aserva reads products, policies, order or channel context, then gives the operator a controlled answer or action preview.
Agents approve, edit, assign, or escalate with the AI recommendation visible beside the conversation.
Why this page matters
What your team can actually use.
02
Source plan
Bring customer, order, channel, product, policy, and prior conversation context into the ticket surface.
03
Control model
Agents approve, edit, assign, or escalate with the AI recommendation visible beside the conversation.
04
Measure it
Measure SLA, agent touches, resolution quality, handoff time, and revenue attribution.
Operating workflow
Source. Answer. Action.
Start with the customer question, check the right source, and put the next decision with its owner.
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